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Damaged Goods Policy


There are instances when the product shipped from our end gets damaged during transit. If your item is damaged or defective, you can return the product within the permissible time window.

We strive to resolve such issues at the earliest and would like our customers to read the following pointers for a smooth resolution:

(i)     Communicate to Customer Service(CS) about the receipt of a damaged product within 36 hours of product delivery (Damages/Defects reported after 7 days are not covered).

(ii)     If product damage is not reported within the specified time frame, getting a redressal(replacement/exchange) will not be straightforward.

(iii)     Do not discard the damaged item or its packaging.

(iv)     Photographic proof is a requisite for substantiating the damage with part numbers and descriptions which require replacement.

(v)     The customer will not be responsible for the shipping costs to return or replace the item (and any related items from the order).

(vi)     The update window after filing the damage complaint is dependent on the shipping carrier(which may take up to 7 business days).

(vii)     Wherever necessary, credit maybe is issued as a percentage of the full purchase price.

(viii)    Product odor is not considered a defect and returns based on this pretext are subjected to return policy norms.

(ix)     In the event of buyer’s remorse (i.e. the sense of regret after having made a purchase), the request for replacement can be denied and the customer may have to incur the cost of return shipment and restocking fee.
Damaged Products:

We do everything attainable for our customers to receive their orders on time and in perfect condition and damage free.

Our team carefully packs every order, so damaged products are incredibly rare and unlikely to happen to you. In the misfortunate event that if a shipper damages your products during transit, we are happy to help you.

What constitutes damage: 
• Cracked jars and bottles, 
• Jars and bottles contents are spilled out, 
• Broken items.

Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.

We hope for your understanding in this matter and seek for your cooperation. 

Zabiva.com will be the sole adjudicator in matters related to credit claim or replacement for normal or defective/damaged goods.