Damaged Goods Policy

Effective Date: [Insert Date]

At Zabiva, we understand how disappointing it can be to receive a damaged or defective product. Rest assured, we are committed to resolving such issues quickly and efficiently. This policy outlines the steps to take if you receive a damaged item, ensuring that your experience with us remains as seamless and hassle-free as possible.

1. Conditions for Reporting Damaged Goods

To ensure a timely resolution, please adhere to the following guidelines:

Please report any damaged or defective products within 36 hours of delivery.

Damage claims made after 7 days of delivery may not qualify for replacement or resolution.

Eligibility Criteria: Only items that are damaged during transit or have manufacturing defects are eligible.

Damage due to improper use or storage post-delivery is not covered.

2. Steps to Report Damaged Goods

Follow these simple steps to file a damage claim:

Contact Customer Support:

Email us at support@zabiva.com or call us at +1 281-738-1060.
Provide your order number and a brief description of the issue.

Please submit clear, high-quality photos of the damaged item, including close-ups of the damage, part numbers (if applicable), and the original packaging. Additionally, provide any relevant details that may help evaluate your claim.
Please retain both the damaged product and its packaging until the issue has been resolved, and do not dispose of them.

You may be required to return the product for inspection or replacement.

Tip: For a quicker resolution, ensure that photos clearly show the damage and any identifying details of the product.

3. Resolution Process

Zabiva will take the following actions to address your claim:

Replacement: We will send a replacement for the damaged item at no additional cost.
Partial Credit: If the damage is minor or a replacement is not feasible, we may issue a partial credit as a percentage of the purchase price.
Refund or Exchange: In cases where neither replacement nor repair is possible, we will process a full refund or exchange the product for an alternative of your choice.

Shipping Costs: Zabiva will cover any shipping costs associated with returning or replacing damaged items.

4. Important Notes

Product Odor: Complaints related to product odor are not considered defects and are subject to the general return policy.
Buyer’s Remorse: Requests based on regret after purchase are not eligible under this policy. Standard return/restocking fees may apply.
Final Decision: Zabiva reserves the sole discretion to determine the appropriate resolution for damaged goods claims.

5. Timelines for Resolution

Claim Updates: You will receive updates on your claim within 7 business days of filing.
- Resolution times may vary depending on the shipping carrier and claim complexity.
Transparency: Zabiva is committed to keeping you informed throughout the process and resolving your claim as quickly as possible.

6. Customer Support and Contact Information

If you have received a damaged or defective item, please contact us for assistance:

Email: support@zabiva.com
Phone: +1 281-738-1060

Our team is here to help you every step of the way. Don’t hesitate to reach out with any concerns or questions.

7. Exclusions and Final Decisions

Exclusions: This policy does not cover items damaged due to improper use, storage, or wear and tear.
- Custom or made-to-order items, as well as perishable goods, are excluded from damage claims.
Final Decisions: All decisions regarding damaged goods claims are made at Zabiva’s sole discretion and are considered final.

Thank You for Choosing Zabiva
We are committed to ensuring that you receive only the best quality products. If you ever encounter an issue, rest assured that we will work diligently to make it right.