Return & Refund Policy

At Zabiva, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to make returns and refunds as simple and hassle-free as possible. Whether it’s a damaged product, a mismatched item, or simply a change of mind (subject to conditions), our refund policy is designed to provide clarity and confidence for your shopping experience.

1. Conditions of Return

We accept returns under the following conditions:

Damaged or Defective Products: If your product arrives damaged or defective, you are eligible for a return or replacement.
Incorrect or Mismatched Items: If you receive the wrong item, size, or color, we will rectify the issue.
Return Timeframe: Items must be returned within 15 days of the original delivery date.
All returns require a valid Return Authorization (RA) number.
- RA numbers can be obtained by contacting our customer support team.
- The RA number expires 7 days after being issued.
- Items returned without an RA number will not be processed.

Note: All items must be returned in their original packaging, along with any accessories, documentation, or promotional materials included.

2. Return Process

To initiate a return, please follow these simple steps:

Contact Customer Support:
- Email us at support@zabiva.com or call us at +1 281-738-1060 to request an RA number.
- Provide your order number, details of the item(s) being returned, and the reason for return.
Ensure the product is securely packaged using the original manufacturer's packaging, and include all original accessories, manuals, and tags to prevent any damage during transit.
Ship the product to the return address specified in your RA instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service to ensure your return reaches us safely.

3. Refund Criteria

Refunds are issued under the following criteria:

Condition of Items:

Items must be free from damage not caused during transit.
Returned items should include all original packaging and components.

A 25% restocking fee will be charged for items returned without defects, damage, or mismatches.
Items that show signs of abuse, tampering, or have missing components may not be eligible for a refund.

4. Refund Options and Timeline

Refund Method: Refunds will be issued in the original form of payment (e.g., credit card, PayPal).
Processing Time: It may take up to 15 business days to process your return and issue a refund after the returned item is received and inspected.
Zabiva may issue a partial refund or credit at its discretion for items with minor damage or incomplete components.

5. Replacements and Partial Credits

Defective or damaged items will be replaced with an identical product.

Replacement orders are processed once the returned item is received and verified.

Partial credit may be issued for damaged units when a full replacement is not feasible.

Note: Replacement items are not eligible for additional credits or refunds.

6. Exceptions and Non-Refundable Items

Certain items cannot be returned or refunded, including:

Perishable Goods: Products with limited shelf life, such as certain skincare or food-grade items.
Personal Care and Hygiene Products: Opened or used cosmetics, beauty tools, or hygiene items.
Gift Cards: Non-refundable under all circumstances.
Custom or Made-to-Order Products: Items specifically tailored to your requirements.
Unsaleable Condition: Items returned in a damaged, used, or unsaleable condition.

7. What If My Product Is Damaged During Transit?

If your product is damaged during shipping, please contact us immediately.

Provide photos of the damaged product and packaging to assist with your claim.
We will work with the carrier to resolve the issue and offer a replacement or refund.

8. Customer Support and Contact Information

If you have any questions or need assistance with the return process, our customer support team is here to help:

Email: support@zabiva.com
Phone: +1 281-738-1060

We encourage you to reach out to us for any concerns, and we’ll do our best to provide a solution promptly.